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Return Policy

Standard 30 Day Return Policy From (Policies for VertDesk, Duke, and LEVL listed in detail below)

All products must be returned within 30 days of delivery in their original packaging and in like new condition. The purchaser will be charged return freight, and a 25% restocking fee. Some items cannot be returnedand this is stated on our products description pages when it applies*. All sales are final for Open Box Specials and Repack items located in our outlet store. If you have any questions related to our return policy please contact customer service 866-733-0698 ext 3. If you have received a shipment that was damaged in transit please see our shipping policy page.

*All products by the following manufacturers cannot be returned: CramerDMILesro, and Neutral Posture.

*All products by the following manufacturers cannot be returned once assembled: OFM INC.

VertDesk v3 and VertDesk Converter Return Policy - See All VertDesk Standing Desks

30 Day Guarantee + Free Return Shipping! We guarantee that you will LOVE your new VertDesk! If you are not satisfied for any reason, just contact us and we'll arrange for a return. covers the return shipping costs for all orders shipped within the contiguous United States. All desks must be shipped back in their original packaging and in like new condition. Please note that this is only for orders of one desk. Returns of two or more desks will fall under our standard return policy above. 

*VertDesk v3 Hardwood Surfaces Are Not Returnable
*VertDesk Executive Series cannot be returned after assembled (Standard return policy applies for non-assembled desks)

LEVL Gaming Chair Return Policy - See All LEVL Gaming Chairs

LEVL Gaming chairs come with a 30 day money back guarantee and we cover the return shipping costs. If you do not not love your LEVL chair for any reason you can set up a return with BTOD customer service. Please note that all LEVL chairs must be in new condition and repacked into their original packaging. We cannot take any returns that are not shipped back in their original packaging.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the return shipping cost. This policy is only valid for orders of one chair. All orders of two or more desks will be subject to our normal return policy.